OUR SERVICES
ON-Site Consulting
COMMUNITY EXPERIENCE EVALUATIONS
With our Community Experience Evaluation service, we offer a transparent and thorough assessment of your community, model homes, and the customer interactions to better understand the pitfalls and opportunities that exist in real time with a boots on the ground analysis.
We will do an on-site evaluation and conduct a detailed shop style assessment using a comprehensive 10-point criteria checklist and scorecard. Each aspect—ranging from curb appeal and community amenities to builder reviews and pricing transparency—will be scored to provide a clear picture of your community's strengths and areas for improvement. The on-site evaluation will be tailored to fit the developer or new home builder perspective.
If you’re looking for an extra hand to review the customer experience in the field—because we can’t be everywhere at once—this is for you and your team.
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On-Site Evaluation: Drive the community, view amenities, tour the model home, and walk an inventory home to assess the complete customer experience.
In-Depth Feedback: Provide objective insights that highlight what’s working and what needs enhancement through the Community Experience Evaluation Scorecard
After-Action Review: Debrief in a 30-minute Teams call with you to discuss findings and brainstorm actionable next steps.
Expert Analysis: Benefit from industry experience and understanding of best practices.
This service is designed to not only identify areas for improvement but also to provide you with actionable steps for enhancing the overall buyer experience.
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We understand the pressures of time and the challenge of juggling multiple responsibilities in the building industry. This service is designed for leaders who seek honest, constructive feedback on their community and team. Gain valuable insights that empower your team to enhance the customer experience and drive continuous improvement, all while keeping your focus on what matters most.
SALES CONSULTANT TRAINING
Are you a new home builder looking to elevate your sales team’s performance? We offer personalized, hands-on training for your on-site sales consultants, tailored to help improve customer interactions and close more sales.
With a focus on building rapport, understanding client needs, and guiding them through the home-buying process, our consulting services are designed to increase sales effectiveness and boost team confidence. We will work directly with your consultants on-site in your model homes, offering personalized one to four week training sessions that include role-playing, real-time coaching, and sales strategy development.
Through this immersive approach, your team will gain practical skills, develop better communication techniques, and learn how to create memorable customer experiences that lead to higher sales.
Ready to empower your sales team and achieve better results? Let’s work together to help your consultants thrive!
continuing education classes
(IN partnership with BUILDER BOOST)
ACCREDITED CE CLASSES
At New Home Neighbor, we understand that well-informed realtors are crucial to bridging the trust gap between homebuyers and builders. Studies show that buyers naturally place more trust in their realtors than in builders, highlighting the need for realtors to be equipped with the right knowledge and tools. That’s why we’re excited to partner with Builder Boost to offer specialized Continuing Education (CE) classes tailored for realtors new to new home sales or looking to enhance their expertise. These immersive courses provide realtors with the insights they need to better serve their clients, fostering stronger relationships and driving sales in the new home market. These classes are officially accredited through TREC and account for realtor elective credits.
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Navigating the New Home Journey – An Overview
The new home buying process can often leave potential homebuyers feeling frustrated and overwhelmed due to unclear timelines, lack of pricing transparency, and a complicated buyer journey. In this one-hour class, we will simplify the buyer’s journey by breaking down the production build process and highlighting key elements of new home sales. Participants will learn how to ask the right questions to navigate the intricacies of new home construction from contract to close. By the end of the session, attendees will be equipped with the knowledge and confidence to effectively guide their clients through the new home building experience while fostering positive relationships with local new home builders.
One Hour Elective CE Class Credit